People Have A Difficult Time Following Rules, Being Quiet

“Septa, for example, says riders shouldn’t expect to hear a pin drop. ‘It’s the quiet car, not the silent car,’ says Kim Scott Heinle, assistant general manager for customer service and advocacy. What helps is that conductors will hand ‘shush’ cards to riders who forget or didn’t know the rules. The system lets conductors suspend quiet operations when needed, like before and after a sports event or during the Flower Show in Philadelphia, when many riders aren’t regulars.”